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The Parent BPO
C'est La Vie

The Parent BPO

Power shifts in new-age parenting One day, the same person who sent me off to Balsekar, took my daughter and me to meet Gregory David Roberts, the author of the spellbinding book Shantaram. While there was a debate on how autobiographical the novel was, we knew that Roberts was once a drug addict, sentenced to 19 years imprisonment in Australia for robberies. Two years later, he escaped from a maximum-security prison in broad daylight, and was on the run for the next 10 years. He was eventually captured in Germany, extradited to Australia and served out the rest of his rigorous prison sentence. He said that he almost escaped prison again but decided to finish his sentence. Thinking about his “then” and “now” amazing life journey — now a best-selling author, comfortably living in a swish south Mumbai apartment, about to make a movie with Johnny Depp, being paid an […]

October 14, 2012
Rediscover the Market Share Gene
Business Strategy

Rediscover the Market Share Gene

The slowdown is a time for companies to rediscover their core strengths to win customers over from others With the first sign of a slowdown in sales growth, the auto industry has reportedly petitioned the government for relief in the form of some excise duty concessions. They are not alone in this kind of thinking. Business targets have for quite some time now been moved up or down, based on what the economy will or will not grow at and what the sector is projected to grow at, almost suggesting that the job of chief of sales and marketing is with the government of India, and the job of fulfilment or delivery is with the individual companies. The government, it is felt, is responsible for doing things that will make the tide rise, and it will lift everyone, in proportion to the type of ship they have built. When market […]

September 24, 2012
Two and a Haif Women
C'est La Vie

Two and a Haif Women

There are many twosomes that have made me nervous over the years. There are many twosomes that have made me nervous over the years – my mother and my husband discussing their world views, my invaluable household help and my bossy aunt cooking together in the kitchen, my mother and my secretary having a conversation about how I misplace things. But the most terrifying of all is my mother and my daughter discussing me. “Why don’t we wait? Your mama said she would be home for lunch early,” my mother would say. “Oh, she just says it, but she never comes on time,” is what my then seven-year-old would say dismissively. Grandma would agree and spice it up with a few telling tales from my past. The performance appraisal would then continue, moving on to other topics. There is no hiding from a little girl and her grandma discussing the […]

September 23, 2012
The Art of Home Tutor Maintenance
C'est La Vie

The Art of Home Tutor Maintenance

Tuition teachers are here to stay, as long as the cut-offs for college admissions escalate. And if it isn’t bad enough acceding to the non-negotiable rate per hour of the teachers, it’s worse to carry the guilt of not allowing children to have any free time at all, as you shunt, drag, coerce, cajole, and bribe them to go for tuition after tuition. I carried the guilt for a long time, well after the school years were over. Recently, after reading reactions to Amy Chua’s Battle Hymn of the Tiger Mother about how such children had no social life and hence have underdeveloped personalities, I asked my daughter with trepidation whether tuitions damaged her social life in her adolescent years. “Are you kidding,” she laughed, “tuitions were social life”. And when I look back on group tuitions – different groups for different subjects – and the coke-sandwich comfort food consumed […]

September 9, 2012
Invisible, Volatile Middle India
India My Land

Invisible, Volatile Middle India

This deprived section, sandwiched between two pampered classes, needs attention and policy support In the decade after liberalisation, ‘invisible India’ referred to the poor, barely earning, mostly rural India, which many said had got lost as policymakers’ attention was focused on the so-called middle class, whose steeply-increasing consumption was very important for GDP growth. Also, it was this consumption juggernaut that would attract FDI and vibrant domestic investment, and cause trickle-down of aspiration and incomes, and create jobs down the income ladder. After that, when it was accepted that the trickle-down didn’t trickle all the way down, the spotlight shifted to the plight of the poor and ‘inclusive growth’ became the new mantra. The hitherto-invisible India became the target for a slew of welfare programmes, most prominent being the MGNREGA. Financial inclusion, being pushed hard by the banking regulator for a while now, is also aimed at this segment, and […]

August 27, 2012
Of Yellow Lines and Ponies
C'est La Vie

Of Yellow Lines and Ponies

When Chinese precision meets Indian flexibility on a journey to Kailash Mansarovar My trip to Kailash Mansarovar was flagged off by a wry, tongue-in-cheek comment from a dear friend about going all the way to pray in the Chinese language to Hindu gods. The trip had its share of spectacular personal highs, but it also had its fair share of interesting sidelights that make you think about the world you live in. Perhaps, such worldly reflections are as much the point of pilgrimages as the hope for a glimpse of divinity. I strongly recommend a visit of the Confederation of Indian Industry (CII) or equivalent senior delegation to Zhangmu on the China-Nepal border for a reality check. On the one side is laid-back human authority and on the other, just across a short bridge, envious, formidable, faceless efficiency, including insistence on straight lines. On our return, as we queued up […]

August 19, 2012
Desi Geek’s Ideal
Business Strategy

Desi Geek’s Ideal

Integrity and intellect have been the cornerstones of Infosys’ journey as one of India’s most respected brands. BRANDS are often markers and symbols of major social transitions, and the Infosys brand is a multi-faceted one that encapsulates the transition from a socialist, closed India to a globally connected modern market economy. The Infosys brand is a representation of India’s journey from zero to hero on the global stage– from providing unskilled labour to the richer world to being a country of smart people who have higher order skills to service the IT needs of even the most advanced countries in the world. Just as the Apple brand is seen to represent the symbolic new frontiers of California and Silicon Valley, the Infosys brand represents the symbolic new frontiers of new India and the International Indian: A desi geek and not a westernized sophisticate, middle-class and understated not affluent and flamboyant; […]

September 1, 2011
IT major Infosys needs to sound more confident about its strategy
Business Strategy

IT major Infosys needs to sound more confident about its strategy

What’s wrong with Infosys? But wait, that’s not the right question. What’s right with Infosys and what’s wrong with it that it can’t better communicate what’s right – those are the right questions. To see why these are the right questions for a blue-chip company under so much scrutiny, a broader perspective is useful. It is not hard to recall all the strident criticism of Indian IT majors from industry watchers. That they were not “going up the value chain”, they were merely doing application development and maintenance (ADM), they were not creating products or intellectual property, they were not integrating with their clients’ businesses, they were just a mega labour arbitraging machine. But despite all the criticism it was a machine that was throwing up large and ever increasing amounts of free cash, the darling of the stock market, the definitive gold standard for businesses in India to benchmark […]

July 15, 2012
Jewel in the Crown
Business Strategy

Jewel in the Crown

Tanishq has not only revolutionized the way Indian women buy jewellery, it has also brought in a set of standards and ethical norms into the jewellery trade. Tanishq is not an iconic brand marking big national social and economic transitions like Big Bazaar or Infosys. But it is a very noteworthy brand because it is one of the few Indian examples of valuable businesses built on the foundation of a “brand platform”; and because it has accomplished the herculean task of building trust for a high value item like jewellery, which is loaded with all kinds of cultural meaning, and prying loose the dominating grip of the traditional jeweler with great customer relationships spanning generations of a family. It is an example of how one brand with grit can reprogramme how customers have thought and bought for ages. It is also the only national jewellery retail chain in a country […]

September 1, 2011
The Add-On Card
C'est La Vie

The Add-On Card

A new-age way for helicopter parents to track their children’s whereabouts The add-on credit card and the SMS that follows after it is used is one of the greatest new-age developments to delight helicopter parents. Offspring, who seldom answer cellphones, never fail to swipe their add-on credit cards. It is also a double-edged gift given by people who haven’t kicked the parental micromanaging habit, despite their children having moved out of home and into college dorms far away. “Comedy club at 2am? What is she thinking, who is her escort?” “Yes, I know I told him to buy any birthday gift he wanted using the add-on card, but at such an expensive shop? Must give him a lecture on brand illusion.” Add-on cards also help to keep tabs on hyperactive mothers. “Ratnadeep supermart at 9am on a Sunday, and so much stuff? Mom, are you having a party, didn’t the […]

June 24, 2012
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